AskNebula
Firstly, please refer to the following articles for information about our subscription and additional services that can be purchased:
- Why was I charged after my 7-day trial on AskNebula?
- Why was I charged before my 7-day trial on AskNebula expired?
If you do not find a solution there, please contact our support team through the "Submit request" button or the "Contact us" option on the website. They will investigate your case and provide the appropriate solution.
Important Note: If you mark the ticket as "Solved," you will not receive a response.
To assist you more efficiently, please provide the following information so we can locate your account:
- A screenshot of your completed payment
- The last 4 digits of your card and the BIN (first 6 digits of your card)
- Your country of residence
- The email used during the registration process
If you made the payment using Apple Pay, please check your Apple Pay Device Account Number in the Wallet app. You can find a guide with screenshots on how to locate it within the Wallet app.
If you used PayPal as your payment method, please provide the Invoice ID. This is the reference number associated with your transaction in your PayPal account, which you should find in the confirmation email for each transaction.
Nebula App
We understand that sometimes issues arise, and you may seek a refund or compensation for your Nebula mobile subscription. Here's a guide to help you navigate this process:
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Check your transaction:
- If you were charged instead of receiving your 3-day trial, please refer to this article: Why was I charged instead of a 3-day trial on Nebula app?
- If you have not paid to Apple or Google, it might be for the AskNebula web service. Please refer to the first section of this article.
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Payments made to Apple or Google:
- If you see that you have paid to Apple or Google in your transaction information, you should contact Apple or Google Play support directly to request a refund.
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Unfortunately, we do not have access to transactions made through these platforms because they are processed via Google Play and the App Store. This is outlined in our Terms of Service, specifically in section 5.7, which you can find in the settings menu of the Nebula app.
Refund Process
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Contact the App Store or Google Play:
- App Store: Apple Support Refund Guide
- Google Play: Google Play Support Refund Guide
If you encounter challenges with the refund process, we can offer an alternative solution:
- Compensation with credits - these credits will allow you to communicate with our psychics.
To facilitate the compensation process, please provide a receipt of payment from the App Store or Google Play.
If you need further assistance, please click the "Submit request" button or use the "Contact us" option inside the Nebula app. We're here to help and ensure your experience with Nebula is a positive one!