The auto refill feature is designed to ensure that users can chat with advisors on the Nebula app without interruptions, providing a seamless experience. When your balance gets low during an ongoing chat (usually when there is only 1 minute left), the system will offer to top up your balance automatically. If your balance continues to deplete, it will prompt you to activate the auto refill function.
Once auto refill is activated, the system will automatically purchase additional credits whenever your balance is low, allowing you to continue your chat without needing to manually add more credits.
How to disable auto refill?
1. Log into your account.
2. Go to Settings by pressing the ⚙️ button on Profile tab
3. Go to Billing settings section
4. Disable the auto refill feature
Need more help?
If these instructions don’t work for you or you encounter any issues, please feel free to contact our support team, and we will be happy to assist you!
Enjoy your journey with Nebula! ✨