No response/no answer from psychic or I am not satisfied with the quality of the reading

1. Check the Chat Type
2. Contact our support team through the Nebula app
3. Contact our support team directly from Help Center
4. Provide details to expedite the process
 

If you haven’t received a response from your advisor or are unhappy with the quality of the reading, we’re here to help. Please follow the steps below depending on the type of chat you had:
 

1. Check the Chat Type

Messenger (Offline Text Message)

If you sent a message while the psychic was busy or offline, they may take up to 48 hours to respond — although most replies come sooner.

🕒 Please be patient — our psychics prioritize live sessions, but will respond to offline messages as soon as they’re available.

Live Chat

If you’re in a live chat and experience issues such as:

• Psychic is not answering
• Poor or unclear quality of the reading

Please report the issue using the “Contact Us” option on our app or by submitting a request directly from the Help Center.

2. Contact our support team through the Nebula app

1. Go to the "Settings" menu on the "Horoscope" tab.

2. Click on the "Help and Support" button and submit a request with your issue. (Using the app to contact us provides info about your device, helping us investigate.)

3. Contact our support team directly from Help Center

4. Provide the following details to expedite the process:

When submitting your request, please include the following details:

• A brief description of the issue (and a screenshot, if possible)
• Your name (check in your profile under Personal Information)
• Your date of birth (format: YYYY-MM-DD)
• The name of the psychic you were chatting with
• The date and time of your chat (including your time zone)

Our Support Team will carefully review your case and work to resolve it as quickly as possible. Your satisfaction is important to us!