If you haven’t received a response from your advisor or are unhappy with the quality of the reading, we’re here to help. Please follow the steps below depending on the type of chat you had:
💬 Check the Chat Type
Messenger (Offline Text Message)
If you sent a message while the psychic was busy or offline, they may take up to 48 hours to respond — although most replies come sooner.
🕒 Please be patient — our psychics prioritize live sessions, but will respond to offline messages as soon as they’re available.
Live Chat
If you’re in a live chat and experience issues such as:
- Psychic is not answering
- Poor or unclear quality of the reading
Please report the issue using the “Submit Request” or “Contact Us” option on our website or app.
You can also contact us directly from the Help Center by clicking the button below — we’ll be happy to assist you!
Help Us Resolve Your Issue Faster
When submitting your request, please include the following details:
- A brief description of the issue (and a screenshot, if possible)
- Your name (check in your profile under Personal Information)
- Your date of birth (format: YYYY-MM-DD)
- The name of the psychic you were chatting with
- The date and time of your chat (including your time zone)
Our Support Team will carefully review your case and work to resolve it as quickly as possible. Your satisfaction is important to us!