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How to reset password?

Updated

1. AskNebula website
    1.1 During login process
    1.2 Through the “Settings” section
2. Nebula App
3. Need more help?

 

1. AskNebula Website

There are two ways our users can manage their passwords.

1.1 During login process:

  • Go to AskNebula login page and click the "Forgot password?" button. Then enter your account's email address, after you will receive an email with reset link on this email address.

   

  • Find this email in your inbox and click on the "Reset my password" button in it. You will be redirected to AskNebula website to put your new password. 
  • You will be redirected to the page where you can create your new password.
  • Click "Save" once done, and then "Log in" button to access your account with new password.

     1.2 Through the “Settings” section on AskNebula:

  • On the main page, go to "Settings".

    

  • Then push the "Personal information" button.
  • On the "Personal information" page, click the "Edit" button in front of the "Password" setting. Then you should enter your current password; after that, you will be able to set your new password.

   
 

2. Nebula App

  • Firstly, tap the "Log in" button on the starting page under "Nebula member?", and you will be redirected to the login page.
  • If you do not have access through your Apple/Google/Facebook account, you should first log in to these accounts on your device.
  • If you used Email and Password to log in, click the "Continue with Email" button.
  • Then in the "Log in" menu, click the "Forgot Password?" button
  • On the next page, enter the email used for logging in. An email with the password reset link will be sent.
  • Find this email in your inbox and tap the "Reset my password" button.
  • You will be redirected to the page where you can create your new password.
  • Click "Save" once done, and then the "Log in" button to access your account with your new password.
     

3. Need more help?

If you don't receive the email, please check your spam folder. If you still can't find it, you may have unsubscribed from our promotional emails, which could prevent delivery.

In that case, please contact our support and we will assist you! 

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