If you're encountering an error during the purchase of credits on the Nebula app, here’s what you can do to resolve it:
Steps to take:
- Screenshot the error: When you see the error message (like "An error processing your order"), take a screenshot or note it down. This will help the support team diagnose the issue.
- Contact Support: Use the "Submit a Request" or "Contact us" option inside the Nebula app, located in the Settings under the "Horoscope" tab.
- Provide necessary information: The support team may ask for details like your card information (if applicable) or your PayPal email to assist in resolving the issue.
Common reasons for payment errors:
- Debit Card Doesn't Support Online Payments: Contact your bank to ensure your card supports online transactions or use a different payment method (credit card or PayPal).
- Insufficient Funds: Ensure your payment method has sufficient funds.
- Incorrect Card Number or CVV: Double-check the card number and CVV entered during the transaction.
- Expired Card: Use a valid card if the one you're trying to use has expired.
- Card Limit Exceeded: Ensure your purchase doesn’t exceed your card’s transaction limit.
- Bank Communication Issues: Some banks have additional security measures in place. Contact your bank to verify that there are no restrictions on your card for online payments.
Please note:
- If repeated payment failures occur, our system may temporarily block you from making further purchases.
- After a certain number of unsuccessful attempts, your bank may require further verification (e.g., via 3D Secure), which usually involves an SMS code.
If you continue to experience issues, our support team will be able to assist you quickly and efficiently.