This issue is very rare and usually related to a specific account or technical error. If it happens to you, don’t worry — our Support Team will handle it promptly.
How to contact us?
Please reach out to us via the “Contact us” option in the Nebula app:
1. Go to the Horoscope tab.
2. Tap the gear icon in the top right corner to open Settings.
3. Select “Contact us” and submit your request.
Using this method helps us automatically receive technical information about your device and account, which speeds up the resolution process.
You can also contact us directly from the Help Center by clicking the button below — we’ll be happy to assist you!
Provide the following details to expedite the process:
- A brief description of the issue
- Screenshots of any transactions or changes in your credits balance
- A note on what actions you performed just before the issue occurred (especially if something seemed unusual)
Once we receive your message, we’ll investigate thoroughly. If there was an issue on our end, we’ll:
- Credit any missing amounts
- Possibly offer a bonus as an apology for the inconvenience
We’re committed to helping you get back to enjoying Nebula without disruption. 💫